At Sulakshmi Silks, we want you to be completely satisfied with your purchase. If for any reason you need to cancel your order or request a refund, please review our policy below.
Cancellation Window: You may cancel your order within [number] hours of placing it, as long as it has not yet been processed for shipment. Once your order has been processed, it cannot be canceled.
Cancellation Process: To cancel your order, please contact our customer service team as soon as possible. Provide your order details, including the order number, and we will assist you in canceling the order if it is still within the cancellation window.
Eligibility: We offer refunds on eligible items returned within [number] days of receipt. To be eligible for a refund, items must be in their original condition, unworn, and with all tags attached. Certain items, such as personalized or customized products, may not be eligible for refunds.
Refund Process: Once we receive your returned item and verify its eligibility for a refund, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow [number] business days for the refund to reflect in your account.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method and retaining proof of postage for your records.
Restocking Fee: In some cases, a restocking fee may apply to returns. This fee will be deducted from your refund amount and will be communicated to you before processing the refund.
If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer service team at info@sulakshmisilk.com. We’re here to assist you and ensure a hassle-free shopping experience with Sulakshmi Silks.
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